Refund policy

Refunds, Returns & Order Cancellations

Because many GEL Labs products are sensitive to handling conditions (including temperature, light exposure, and sanitary controls), we do not accept returns as a standard policy once an order has shipped. All sales are final.

We encourage customers to review product pages, disclaimers, and policies carefully before placing an order.

1) Returns

Returns are not accepted for shipped orders, except in limited circumstances described below. Once a shipment leaves our facility, we cannot verify handling or storage conditions, and we cannot resell returned items.

2) Eligible Issues (Wrong Item, Missing Item, or Damage in Transit)

If your order arrives with an issue that is our responsibility—such as:

  • the wrong item was sent,

  • an item is missing, or

  • the package arrives damaged in transit,

please contact us within 72 hours of delivery at info@gel-labs.com and include:

  • your order number, and

  • clear photos of the items received and the outer packaging.

After review, we will provide an appropriate resolution, which may include a replacement or other remedy at our discretion.

3) Address Accuracy

GEL Labs ships to the address provided at checkout. We are not responsible for orders shipped to an incorrect address entered by the customer. Please confirm your address details before submitting your order.

If a package is returned to us due to an address issue, we may be able to reship it at the customer’s expense (where possible).

4) Order Cancellations

Cancellation requests must be submitted by email before the order ships.

  • If your order has not shipped, we will do our best to cancel it upon request.

  • Once an order has shipped, it cannot be canceled.

If you placed an order that remains unpaid and you no longer wish to proceed, please email us so we can cancel the order record.

5) Contact

For questions or assistance, contact:
info@gel-labs.com